Privicy Policy


Effective Date: January 1, 2026

This Privacy Policy describes how The Foam Theory collects, uses, stores, and shares personal information of visitors to our website and customers of our exterior cleaning services. We are committed to protecting your privacy.

1. Information We Collect

We collect the following categories of information:

  • Contact information — name, address, email, and phone number provided when requesting a quote, booking a service, or contacting us.
  • Payment information — processed through our payment processor (PayPal, QuoteIQ, or similar). We do not store full credit card numbers on our servers.
  • Service information — property details, service history, photos taken during service, and communications related to your project.
  • Website usage data — IP address, browser type, device type, referring URL, pages visited, and timestamps, collected automatically.
  • Cookies and tracking — used for analytics, site performance, and basic functionality.

2. How We Use Your Information

  • Provide and schedule the exterior cleaning services you request.
  • Send quotes, invoices, appointment reminders, and service confirmations.
  • Respond to inquiries and provide customer support.
  • Send occasional marketing communications (you can opt out at any time).
  • Improve our website, services, and operational efficiency.
  • Comply with legal obligations and resolve disputes.

3. How We Share Your Information

We do not sell your personal information. We share data only with:

  • Service providers — payment processors, scheduling software (QuoteIQ), email and SMS providers, website hosting, and analytics tools.
  • Legal authorities — when required by law, subpoena, or to protect our legal rights.
  • Business transfers — in the event of a merger, acquisition, or sale of business assets, your information may be transferred to the acquiring entity.

4. Data Security

We use industry-standard measures to protect your personal information, including HTTPS/SSL encryption, secured databases, and access controls. No method of internet transmission is 100% secure, but we work to safeguard your data using reasonable practices.

5. Cookies & Tracking

Our website uses cookies and similar technologies for functionality (such as remembering form data), analytics (such as Google Analytics or Search Console), and SEO performance tracking. You can disable cookies in your browser settings, though some site features may not work as expected.

6. SMS & Communication Consent

By submitting your phone number through our website or scheduling services with The Foam Theory, you consent to receive calls, emails, appointment reminders, service notifications, and text messages at the contact information you provide.

Message frequency varies. Message and data rates may apply. You can opt out of marketing text messages at any time by replying STOP to any text we send, or by contacting us at info@thefoamtheory.com or (786) 756-7094. Opting out of marketing does not stop transactional or service-related communications required to deliver the services you booked.

Information collected through SMS opt-in is not shared with third parties for marketing purposes. SMS carriers are not liable for delayed or undelivered messages.

7. Photo & Video

Before, during, and after service, we may take photos or video of the work area for documentation, training, and marketing purposes. We do not intentionally publish personally identifying information. You can opt out by notifying us in writing before service begins. See our Terms & Conditions for additional detail.

8. Your Rights

  • Access — request a copy of the personal data we hold about you.
  • Correction — request correction of inaccurate or incomplete information.
  • Deletion — request deletion of your data (subject to legal retention requirements such as tax records).
  • Opt out — unsubscribe from marketing emails or reply STOP to text messages.

To exercise any of these rights, email info@thefoamtheory.com.

9. Children’s Privacy

Our services and website are not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

10. Third-Party Websites

Our website may link to third-party sites (Instagram, Facebook, partner sites). We are not responsible for the privacy practices of those sites. Review their privacy policies before sharing information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date. Continued use of our services after the effective date constitutes acceptance.

12. Related Policies

For service performance, liability, and disclaimers, see our Terms & Conditions. For scheduling, deposits, and refunds, see our Refund & Cancellation Policy.

13. Contact

The Foam Theory
Phone: (786) 756-7094
Email: info@thefoamtheory.com
Website: www.thefoamtheory.com